Last updated: May 2026
Privacy Policy
Holistic Touch by Sandra provides holistic massage and wellness services in Valencia, Spain. This Privacy Policy explains how we collect, use and protect personal data when you visit our website, contact us, book a session, or purchase a gift card.
1. Data we collect
- Name and contact details you provide by form, email or WhatsApp.
- Booking details, selected service, preferred date and notes you choose to share.
- Gift card information such as recipient name, sender name, selected service and email delivery details.
- Payment status and transaction references processed by Stripe, PayPal or another secure payment provider.
- Website usage data through cookies and analytics tools, subject to your consent where required.
2. How we use your data
- To manage bookings, gift cards, customer support and service communication.
- To send order confirmations, appointment messages and gift card delivery emails.
- To process payments securely through third-party payment processors.
- To comply with legal, accounting and security obligations.
- To improve the website and understand visitor behaviour when consent is provided.
3. Payments
Payments are processed securely by external providers such as Stripe and PayPal. We do not store full card numbers on our website.
4. Legal basis
We process data to perform a service requested by you, comply with legal obligations, protect legitimate business interests and, where applicable, based on your consent.
5. Sharing data
We may share limited data with service providers such as payment processors, email providers, hosting providers, analytics providers and professional advisers when necessary to operate the business.
6. Data retention
We keep personal data only for as long as necessary for bookings, customer support, accounting, legal compliance and dispute prevention.
7. Your rights
You may request access, correction, deletion, restriction or portability of your personal data. You may also withdraw consent for non-essential cookies at any time.
8. Contact
For privacy requests, contact us at holistictouch.bysandra@gmail.com.