Last updated: May 2026

Cancellation & Rescheduling Policy

This policy explains how appointment changes, cancellations and gift card issues are handled.

1. Rescheduling window

Appointments can be rescheduled if you contact us at least 48 hours before the scheduled session. Rescheduling is subject to availability.

2. Late changes and no-shows

Requests made less than 48 hours before the appointment may not be eligible for rescheduling. If the customer does not attend the appointment, the session may be considered used.

3. Refund rule

Payments for appointments and gift cards are not normally refunded. The available solution is rescheduling, when requested within the 48-hour window and subject to availability.

4. Gift cards

Gift cards are valid for 6 months from the purchase date. Once delivered, gift cards are non-refundable and cannot be exchanged for cash.

5. Provider cancellation

If we need to cancel or change an appointment for operational reasons, we will offer a new suitable date.

6. Contact

To request a change, contact us by WhatsApp or email at holistictouch.bysandra@gmail.com.